Nominations Awards and criteria for the selection of the nomination 2022
We recommend that you familiarize yourself in detail with the description of the nominations and the criteria for choosing a nomination.
When choosing a nomination, keep in mind that the recommended number of matches of criteria with the actual data about the hotel is 70%.
The criteria highlighted in bold are mandatory for compliance with the nomination.
Apart-hotel
Apartment complex (a hotel that has rooms of all categories, including "standard" with a mandatory kitchen area)
In this category, hotels are evaluated, the number of rooms in which consists of apartment rooms (at least 40m2, bedroom, living/dining room, kitchen area) and "studios" (at least 25m2, one-room with kitchen area). It is assumed that there is a kitchen in the room. The area of rooms in an Apartment hotel often exceeds the standard area of a hotel room in hotels of similar class. The concept of the hotel assumes the possibility of accommodating at least two people in studio rooms, as well as the possibility of self-cooking. Accommodation facilities in the form of residential apartments are NOT allowed to participate.
Criteria for choosing a nomination:
Availability of a certificate of category assignment
The possibility of accommodating more than two people in the rooms of the "apartment" category
, the presence of a kitchen/kitchenette with dishes in the rooms of all categories
Availability of a washing machine in the room / guests' access to laundry equipment
Internet access throughout the hotel
Possibility of movement and accommodation for people with disabilities
The location of the hotel within a radius of 10 km from the city center
A single entrance group, the presence of a reception desk
Location of the number of rooms in a single complex/building
Availability of rooms – "apartments" consisting of two or more rooms (living/dining room, kitchen area and bedroom) in addition to the rooms of the category "studio"
Luggage storage
Availability of a restaurant/catering company
Parking availability
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
24-hour security of the hotel
Possibility of booking rooms from the website and by phone in at least 2 languages
Special programs and rates for long-term stays
Loyalty programs for regular guests
Availability of a meeting room, conference area, coworking space
Availability of a gym/gym
Availability of a sauna/bathhouse with a mini-pool
Possibility of living with animals
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
Best Hotel 3*
This nomination evaluates hotels that have been officially awarded the "3 stars" category based on the results of state certification. The hotel assumes the availability of rooms of various categories, equipped with bathrooms, with round-the-clock cold and hot water supply and daily cleaning. The hotel must have a restaurant or other way of catering.
Criteria for choosing a nomination:
Availability of a certificate of category assignment
Availability of rooms of various categories, starting from the "standard" category and the highest category
Availability of 100% of rooms with a full bathroom (washbasin, toilet, bath/shower)
Availability of sockets at the desk and at the head of the bed, free sockets in the room
The possibility of moving and living for people with disabilities
Internet access throughout the hotel
Availability of guest elevators (2 or more)
The presence of a handle on the bathtub or on the wall near the bathtub to insure against falling when sliding (if there is a bathtub)
Loyalty programs for guests
Availability of a restaurant/cafe
Availability of a 24-hour power point
Laundry service
Availability of an ironing room or provision of an iron and ironing board in the room
The presence of inclined ramps
Availability of satellite TV with channels from different countries
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Possibility of booking rooms from the website and by phone in at least 2 languages
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Availability of a service (cargo) elevator used exclusively for staff and baggage delivery
The presence of thick curtains on the windows (in multi-room rooms - in the bedroom), providing 100% blackout
Availability of a guarded parking lot with unlimited parking time
Availability of supply and exhaust ventilation
The presence of a shoe cleaning machine
Business Hotel 4*
Hotels located in the business center of the city are evaluated in this category. It is assumed that pedestrian accessibility in time is no more than 10 minutes to public transport, the presence of a developed social and household infrastructure. Convenient access and transport links, location near the main transport arteries. Availability of a business room, choice of conference services.
Part of the criteria for the "Certification of business and Conference hotels" of the Russian Association of Business Tourism is integrated into the criteria for choosing the Business Hotel 4* nomination.
Criteria for choosing a nomination:
Availability of a certificate of assignment of the category
Location in the business center of the city
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
The presence of a handle on the bathtub or on the wall near the bathtub to insure against falling when sliding (if there is a bathtub)
Availability of conference rooms (at least 2)
Availability of equipment for conference rooms
Availability of a meeting room
Availability of a business room (a room that has the necessary set of office equipment – computer, fax, telephone, copier, scanner)
Laundry services
Concierge service
The possibility of moving and living for people with disabilities
Availability of guest elevators (2 or more)
The presence of a dedicated workplace in each room: a desk or a dedicated space on the countertop of at least 0.4 sq. m., a table lamp that provides sufficient lighting, a chair, an electrical outlet within reach of the desk and at the head of the bed (no more than 1 meter), a waste paper basket.
Internet access throughout the hotel
Availability of an A la carte restaurant and a 24-hour food point
Availability of room service
Availability of a refrigerator/functional mini-bar in the room
Transfer services
Parking availability
Car rental services
Services of a driver with knowledge of a foreign language
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
24-hour room service
Provision of express dry cleaning service in 4 hours
Provision of ironing service for 1 hour
Availability of satellite TV with channels from different countries
The presence of a safe in each room, which fits a laptop
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of a fitness center, swimming pool, SPA and Wellness
Possibility of booking rooms from the website and by phone in at least 2 languages
Loyalty programs for guests
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Availability of an ATM in the hotel or within walking distance from the accommodation facility
The presence of sufficient sound insulation in the room, providing a noise level of less than 35 DB
Availability of luggage storage
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
Availability of a service (cargo) elevator used exclusively for staff and baggage delivery
Business Hotel 5*
Hotels located in the business center of the city are evaluated in this category. It is assumed that pedestrian accessibility in time is no more than 10 minutes to public transport, the presence of a developed social and household infrastructure. Convenient access and transport links, location near the main transport arteries. Availability of a business room, choice of conference services.
Criteria for choosing a nomination:
Availability of a certificate of assignment of the category
Location in the business center of the city
Availability of rooms of various categories, starting from the "standard" category and above
The availability of rooms of the highest category is not less than 5% of the total number of rooms
Internet access throughout the hotel
Availability of conference rooms (at least 2)
Availability of equipment for conference rooms
Availability of a meeting room
Business room availability
Concierge service: booking of air and railway tickets, theater tickets, excursions
Laundry service
The possibility of moving and living for people with disabilities
Availability of a functional mini-bar/refrigerator in rooms of all categories
The presence of a dedicated workplace in each room: a desk or a dedicated space on the countertop of at least 0.4 sq. m., a table lamp that provides sufficient lighting, a chair, an electrical outlet within reach of the desk and at the head of the bed (no more than 1 meter), a waste paper basket.
Availability of guest elevators (2 or more)
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
Loyalty programs for guests
Availability of a restaurant and other food outlets
Availability of a 24-hour power point
Room service services
Transfer services
Parking availability
Car rental services
Services of a driver with knowledge of a foreign language
Laptop rental
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Simultaneous translation services
24-hour room service
Luggage tray services
Provision of express dry cleaning service in 4 hours
Provision of ironing service for 1 hour
Availability of satellite TV with channels from different countries
The presence of a safe in each room, which fits a laptop
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of a fitness center, swimming pool, SPA and Wellness
Design Hotel
This nomination evaluates hotels made with a unique design of the exterior of the building, the park landscape, the interior of the premises and guest areas. A design hotel may contain a collection of works of art. The design of each individual room is thought out here, a single design style is traced.
Criteria for choosing a nomination:
Availability of a category certificate confirming the star rating of the hotel at least 4 * / 5*
Exclusive exterior and interior
The use of works of art in the design
The presence of an art concept
Availability of guest elevators
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
Internet access throughout the hotel
Availability of themed rooms
Transfer services
Parking availability
Availability of a conference room
Availability of a restaurant
Availability of a 24-hour catering point, room service
Availability of Wellness/SPA center
24-hour room service
Rooms for people with disabilities
Infrastructure for people with disabilities
Laundry service
Florist services
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Loyalty programs for guests
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Possibility of booking rooms by phone in at least 2 languages
Website with the possibility of booking rooms in different languages
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
Availability of a service (cargo) elevator used exclusively for staff and baggage delivery
Availability of a safe in each room
Availability of a functional mini-bar/refrigerator in rooms of all categories
Concierge services
Availability of luggage tray service
The presence of sufficient sound insulation in the room, providing a noise level of less than 35 DB
Luxury Hotel
This nomination evaluates hotels that have confirmed compliance with the requirements for 5-star hotels according to the Russian classification system, providing services at the highest level. Comfortable rooms, stylish interiors, impeccable cleanliness, polite staff, a wide range of additional services.
Criteria for choosing a nomination:
Availability of a certificate of category assignment
Availability of rooms of various categories, starting from the "standard" category and above
The availability of rooms of the highest category is not less than 5% of the total number of rooms
The presence of art objects in the interiors
Room service services
The possibility of moving and living for people with disabilities
Availability of a swimming pool (water mirror area of at least 40 m2)
Availability of Wellness/SPA center
24-hour room service
Personal butler services
Concierge 24/7
A la carte menu
Laundry service
Availability of guest elevators
Availability of a safe in each room
Availability of a functional mini-bar in rooms of all categories
Concierge services
Availability of luggage tray service
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
Internet access throughout the hotel
The area of a standard room is more than 25 m2
Loyalty programs for guests
Availability of a restaurant and other food outlets
Availability of a 24-hour power point
Transfer services
Parking availability
Car rental services
Services of a driver with knowledge of a foreign language
Laptop rental
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Availability of a conference room
Florist services
Personal chef services
Provision of express dry cleaning service in 4 hours
Provision of ironing service for 1 hour
Translation services
Availability of rooms for allergy sufferers
Private elevator to the apartment
Provision of VIP services for guests (from 5 items)
The presence of a safe in each room, which fits a laptop
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Possibility of booking rooms from the website and by phone in at least 3 languages
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
Availability of a service (cargo) elevator used exclusively for staff and baggage delivery
The presence of sufficient sound insulation in the room, providing a noise level of less than 35 DB
Country hotel
In this category, country hotels located no more than 100 km from the city center are evaluated. The hotel should have a developed entertainment infrastructure for passive and active recreation. It is mandatory to have children's areas and a swimming pool.
Criteria for choosing a nomination:
Availability of a certificate of assignment of the category
Location of the hotel within a radius of 100 km from the city center, but outside the city limits
Year-round operation
Internet access in all indoor areas of the hotel
Availability of a medical office
Catering half board and full board
Availability of Wellness/SPA center
The possibility of moving and living for people with disabilities
The presence of a park area or forest
24-hour room service
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
Parking availability
Availability of a conference room
Availability of a meeting room
Business room availability
Availability of an A la carte restaurant
Availability of a 24-hour food point
Availability of rooms for allergy sufferers
Pool availability: outdoor swimming pool with heated water
The presence of a natural reservoir
Animation program for children
Animation program for adults
Availability of a children's room, a children's playground
Babysitting services
Laundry service
Possibility of booking rooms from the website and by phone in at least 2 languages
Infrastructure for sports and leisure activities
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
The presence of a balcony or loggia in the room
Possibility of accommodation with animals
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
Availability of a safe in each room
Availability of a functional mini-bar/refrigerator in rooms of all categories
Resort Hotel
Hotels located in the resort area are evaluated in this category. The hotel uses climatic and natural healing and wellness resources of the area, has wellness and entertainment areas, infrastructure and services for leisure and sports. It is mandatory to have children's play areas, a children's menu in the hotel restaurant.
Criteria for choosing a nomination:
Availability of a certificate of assignment of the category
Location in the resort area
Availability of a 24-hour power point
Availability of a fitness center, swimming pool, Wellness and SPA
Internet access throughout the hotel
Availability of a swimming pool for children
The possibility of moving and living for people with disabilities
Availability of a telephone in the room for communication with the staff
Availability of a conference/concert hall
Availability of a restaurant/cafe
The ability to completely darken the room (blackout)
Infrastructure and services for leisure and sports
Animation program for adults
Animation program for children
Availability of children's play areas on the territory of the hotel
Babysitting services
Children's menu
Medical center, doctor's services, including pediatrician
Laundry service
Equipped outdoor area for relaxing and walking
Availability of rooms for allergy sufferers
The presence of a park area or forest
The presence of a natural reservoir
24-hour room service
Possibility of booking rooms from the website and by phone in at least 2 languages
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
The presence of a balcony or loggia in the room
Equipped sports area
Possibility of accommodation with animals
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
MICE-hotel
Hotels that provide services for organizing large-scale events are evaluated in this category. The MICE-hotel has full-time managers for organizing events and conferences, conference rooms, multifunctional or adjacent halls, equipment for conference services.
Criteria for choosing a nomination:
Availability of a certificate of category assignment
Availability of a hall for organizing events for 200 or more people
Availability of conference rooms (at least 3)
Availability of equipment for conference halls, including offers for renting specific equipment
Availability of a meeting room
Business room availability
Availability of restaurant/restaurants and banquet halls
Internet access throughout the hotel
Air and railway ticket booking services
Translation services
Concierge service
The possibility of moving and living for people with disabilities
Availability of a telephone in the room for communication with the staff
24-hour room service
Availability of a 24-hour power point
Transfer services
Parking availability
Car rental
Services of a driver with knowledge of a foreign language
Laptop rental
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Provision of ironing service for 1 hour
Availability of satellite TV with channels from different countries
The presence of a safe in each room, which fits a laptop
Availability of Wellness, SPA, gym
Possibility of booking rooms from the website and by phone in at least 2 languages
Availability of a marketing program for the conference service
Loyalty programs for guests
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
Hotel restaurant
Restaurants operating in the structure of hotels are evaluated in this category. This restaurant is popular among hotel guests and locals. It has its own atmosphere. Exclusive design solutions have been used in the restaurant, a full-fledged author's menu has been developed. The restaurant adheres to high standards of guest service.
Criteria for choosing a nomination:
Availability of a certificate of assignment of a category to a hotel
Consent to the Regulations on the reception of a secret guest
Availability of a developed and implemented HACCP system in the restaurant
The restaurant operates in the structure of the hotel
The restaurant's menu is available in 2 or more languages
English-speaking service staff
Availability of disinfectants
Availability of sanitary books for employees
Availability of uniforms, disposable gloves and badges
The menu uses original dishes
Exclusive design solutions
Full-cycle kitchen with specific equipment
Thematic menu
Organization of gastronomic evenings
Chef's school and master classes for guests
High standards of service
The chef at the head of the restaurant has significant achievements in his professional field, has been trained and interned in world-class restaurants and with famous chefs
Availability of a cash register
Availability of a wardrobe
Availability of WiFi
Availability of delivery
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Breakfast at the hotel
This nomination evaluates the quality and variety of dishes, as well as the level of guest service during breakfast in the "Swedish line" and a la carte format.
Criteria for choosing a nomination:
Availability of a certificate of assignment of a category to a hotel
Agreement with the Regulations on the reception of a secret guest (link)
The place of serving breakfast is located in the structure of the hotel
More than 80% of positive responses about the availability of positions (link)
Availability of disinfectants
Availability of sanitary books for employees
Availability of uniforms, disposable gloves and badges
Full-cycle kitchen with specific equipment
English-speaking service staff
High standards of service
Availability of a cash register
Availability of a wardrobe
Availability of WiFi
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
SPA Hotel
In this category, hotels with a developed SPA infrastructure on the territory are evaluated. The hotel offers a wide range of SPA treatments, cosmetic procedures for the face and body, aesthetic medicine procedures. On the territory of the hotel there are baths and saunas.
Criteria for choosing a nomination:
The presence of a certificate of assignment of the category
Location of the SPA complex and the hotel in the same building, the presence of a covered passage between the buildings, if the hotel and SPA are located in different buildings
The possibility of moving and living for people with disabilities
Availability of a children's area and services for children
Cosmetic procedures for face and body (at least 15)
SPA procedures (massage, body wraps, cosmetic procedures for face and body care), hardware procedures (body and face)
Availability of baths and saunas
Availability of specialized education for staff (not including technical staff)
Spiritual practices (yoga, meditation, etc.)
Gym
Availability of an indoor swimming pool
Availability of an outdoor swimming pool
The use of the SPA complex is the main reason for the residence of more than 80 percent of visitors
Availability of a telephone in the room for communication with the staff
Internet access throughout the hotel
Location in the resort area
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Availability of aesthetic medicine
Hairdressing services
Availability of staff development programs
Phyto bar
Availability of an A la carte restaurant
Availability of a 24-hour food point
Possibility of booking rooms from the website and by phone in at least 2 languages
Gift certificates, special programs and offers
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
Health-hotel
The nomination is suitable for a hotel for which the health of guests is the main mission of existence. It is not only equipped with modern medical equipment, but is also ready to provide its guests with a wide range of preventive and medical services performed by highly qualified medical personnel.
Criteria for choosing a nomination:
Availability of a certificate of category assignment
Availability of a medical license (OR a spa license)
Providing hotel guests with medical and wellness treatments of a wide profile
Availability of specialist doctors with specialized medical education in the state or on the contract:
- therapist
- nutritionist
- endocrinologist
- neurologist /neurologist
- traumatologist
- psychotherapist
- otolaryngologist
- dermatologist, etc.
Availability of detox and specialized nutrition programs
Availability of multidisciplinary treatment rooms equipped with modern medical equipment
Outdoor swimming pool
Indoor swimming pool (water mirror area of at least 40 m2)
The possibility of moving and living for people with disabilities
Children's zones and availability of medical services for children
Babysitting services / children's room
Spiritual practices
Availability of a telephone in the room for communication with the staff
Internet access throughout the hotel
The presence of natural factors used for medicinal purposes:
- thermal springs
- mineral springs
- healing mud
- brine
Comfortable rooms of various categories
The possibility of cooking for allergy sufferers
Gym
Availability of individual training programs
Availability of rooms for allergy sufferers
Year-round operation of the hotel
Loyalty Program
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
Sports Hotel
In this category, hotels with a developed infrastructure for sports events, sports, golf, as well as for downhill skiing are evaluated. A mandatory characteristic is the availability of modern sports equipment for outdoor activities.
Criteria for choosing a nomination:
Availability of a certificate of category assignment
Availability: a swimming pool (at least 25 meters long) with dividing paths OR a football field OR a golf club OR a ski slope OR a tennis court OR a volleyball court OR a basketball court (depending on the profile of the hotel, choose ONE of the mandatory conditions)
Availability of sports equipment and technical equipment for training and sports competitions
Gym
The opportunity to use the services of certified sports coaches, the preparation of individual sports programs
Availability of Wellness/SPA center, massage room
Availability of a fitness bar, diet menu
A store with sports equipment
Availability of modern sports changing rooms on the territory of the hotel
Infrastructure for people with disabilities
Availability of a telephone in the room for communication with the staff
Internet access throughout the hotel
Availability of specialist doctors with specialized medical education in the state or on the contract: therapist, traumatologist, endocrinologist, nutritionist, neurologist.
Availability of rooms of different categories
Equipped playgrounds for extreme sports
Transfer services
Equipped recreation area
Laundry service
A discount program aimed at customers with a limited budget: schoolchildren, students, etc.
Website with the possibility of booking rooms in different languages
Availability of backup water supply in case of accidents and/or preventive maintenance
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
Opening of the Year
Hotels that started their activities on July 16, 2021 are evaluated in this category. The submitted facility must operate for at least 90 days before submitting an application for participation (August 01, 2022).
Criteria for choosing a nomination:
Availability of a certificate of category assignment
Compliance of the infrastructure with the declared star rating of the hotel
Availability of a telephone in the room for communication with the staff
Internet access throughout the hotel
The peculiarity of the project, its significance for the city/local market
Uniqueness of the developed concept
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Possibility of booking rooms from the website and by phone in at least 2 languages
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
The presence of sound insulation in the room
Availability of a website/mobile application that is convenient for use
Availability of payment methods (for example, apple pay or a card reader)
Availability of a loyalty program in the booking application/website